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About Poli Pharm
Poli Pharm is a pharmaceutical and chemical manufacturing company with a strong focus on healthcare and hospital-driven operations. As the company continued expanding its field-force activities across hospital networks, the need for faster coordination, improved reporting visibility, and a more connected operational structure became increasingly important.
In 2024, Poli Pharm approached SANeForce to streamline its hospital-based workflows and strengthen day-to-day field execution through a centralized digital platform designed for smarter planning, reporting, and operational visibility.
| At a Glance | |
|---|---|
| Customer | Poli Pharm, Thailand |
| Engagement | Since 2024 |
| Key Challenges | Slower field visibility, delayed reporting updates, time-intensive tour planning, limited operational monitoring, lengthy expense workflows. |
| Solutions Implemented | SAN WFA, Tour Planning (TP), Daily Call Reporting (DCR), Expense Management, Automatic Google Distance (Under Development). |
| Key Outcomes | Faster reporting visibility, streamlined field coordination, improved workflow structure, better operational tracking. |
| Business Impact | Enhanced field efficiency, improved reporting transparency, stronger operational visibility, more connected field-force execution |
Challenges Faced by Poli Pharm
As operations expanded, Poli Pharm required a more efficient system to manage hospital-focused field activities and improve coordination between representatives and managers.
Some of the key operational challenges included:
✔ Slower visibility into hospital-based field activities.
✔ Delays in Daily Call Reporting (DCR) updates.
✔ Time-intensive Tour Planning coordination.
✔ Limited real-time monitoring of field execution.
✔ Lengthy expense validation and approval workflows.
✔ Need for a more scalable and connected workflow structure.
These operational gaps highlighted the need for a centralized solution that could improve field visibility, reporting speed, and overall workflow efficiency.
SANeForce Solutions Implemented
To address these operational requirements, SANeForce implemented a customized hospital-based workflow automation system tailored to Poli Pharm’s field-force operations.
| Solution Area | Implementations |
|---|---|
| SAN WFA | Hospital-based workflow automation platform |
| Tour Planning (TP) | Digital planning and scheduling for field representatives |
| Daily Call Reporting (DCR) | Real-time digital reporting system |
| Expense Management | Automated expense recording and approval workflows |
| Automatic Google Distance (Under Development) | Automated travel distance calculation for expense validation |
Business Impact
The implementation of SANeForce helped Poli Pharm create a more connected and efficient field-force ecosystem across its hospital-focused operations.
✨ Improved Field Coordination
Centralized workflow management enabled better coordination between field representatives and managers while improving visibility into day-to-day activities.
✨ Faster Reporting Visibility
With real-time DCR updates, management teams gained quicker access to field activity data, improving monitoring and reporting efficiency.
✨ More Structured Tour Planning
The TP module streamlined scheduling processes and improved alignment between planned activities and field execution.
✨ Simplified Expense Tracking
Digitized expense workflows improved transparency and simplified travel-related approvals and tracking processes.
✨ Stronger Operational Visibility
The implementation provided Poli Pharm with better visibility into field execution, helping teams manage operations more efficiently across hospital networks.
What Changes Occurred?!
| Earlier Workflow | With SANeForce |
|---|---|
| Slower hospital activity coordination | Centralized and streamlined workflow management |
| Delayed field reporting visibility | Faster real-time DCR updates |
| Time-consuming tour planning processes | Structured and efficient TP management |
| Lengthy expense validation workflows | Simplified and transparent expense tracking |
| Limited operational visibility | Improved field-force monitoring and insights |
Conclusion
Over the past two years, SANeForce has helped Poli Pharm, Thailand, strengthen its hospital-focused field operations through improved workflow visibility, faster reporting processes, and more structured coordination across teams. By implementing a connected digital ecosystem for planning, reporting, and expense management, Poli Pharm established a stronger operational foundation to support its evolving field-force requirements and future growth initiatives.
Frequently Asked Questions (FAQ):
1. Why did Poli Pharm choose SANeForce?
Poli Pharm chose SANeForce to improve workflow visibility, reporting efficiency, and field-force coordination across its growing operations.
2. Which SANeForce solutions were implemented at Poli Pharm?
Poli Pharm implemented SAN WFA, Tour Planning (TP), Daily Call Reporting (DCR), and Expense Management solutions.
3. How did SANeForce improve reporting visibility for Poli Pharm?
Real-time DCR updates enabled faster access to field activity insights and improved operational monitoring.
4. What operational areas were streamlined through SANeForce?
Field coordination, reporting workflows, tour planning, and expense tracking were streamlined through SANeForce.
5. How did SANeForce support Poli Pharm’s operational growth?
The platform created a more connected and scalable workflow structure for expanding field operations.
6. What was the key outcome of the SANeForce implementation at Poli Pharm?
The implementation helped Poli Pharm build a more efficient, structured, and visible field-force ecosystem.