Prince Pharma’s Journey Towards Smarter Field Execution and Connected Operations with SANeForce

At a Glance

Key Results:

About Prince Pharma

With a strong presence in the Democratic Republic of Congo (DRC), Prince Pharma has built its healthcare business around making quality and affordable medicines accessible to communities across the country and the wider Central and East African region. Headquartered in Kinshasa, the company has developed an extensive distribution network including remote areas.

Prince Pharma offers a diverse portfolio of branded and generic medicines and healthcare products, spanning more than 600 Rx and OTC brands across 16+ therapeutic areas. Its operations extend across pharmaceutical distribution, manufacturing, and warehousing, reflecting its growing presence within the healthcare landscape of the region.

As part of this continued evolution, Prince Pharma began its journey with SANeForce on 29 June 2026.

The partnership marks another step in Prince Pharma's ongoing digital transformation, with SANeForce supporting its field operations through a solution aligned with the organization's specific requirements.

Challenges they face before our Implementation:

Pharmaceutical field operations involve multiple activities that need to work together—from planning field visits and reporting calls to engaging healthcare professionals and capturing activity-related information.

For Prince Pharma, the digitalization journey required more than simply introducing a standard field-force platform. The implementation needed to accommodate specific requirements within the organization's field workflow.

These requirements included:

✔ Structured field planning.

✔ Digital call reporting.

✔ Digital doctor engagement.

✔ OTP-based requirements for Sample & Input.

✔ Delegate Tracking.

✔ Out-of-range notifications during geo-tagging.

✔ The ability to add the channel in DCR after reporting a call.

The requirement was therefore to create a field-force environment that could support Prince Pharma's day-to-day activities while providing the flexibility to accommodate its specific operational processes.

Implemented modules as per their specific Workflow Requirements

✨ Daily Call Reporting (DCR)

Daily Call Reporting was implemented to provide Prince Pharma's field teams with a structured digital process for recording field calls and interactions.

As part of the implementation, Prince Pharma required the ability to add its channel in DCR after reporting a call.

This requirement was incorporated into the DCR workflow, allowing channel information to be captured at the required stage of the reporting process.

Key Focus

✔ Structured digital call reporting

✔ Field interaction capture

✔ Channel addition after call reporting

✔ Flexible reporting workflow

✨ Tour Planning (TP)

Tour Planning was implemented to provide a structured approach to planning field activities and visits.

By bringing field planning into a digital workflow, TP helps establish the planned structure for field activities and creates a connected flow between planning and subsequent field reporting.

Key Focus

✔ Structured tour planning

✔ Organized field activities

✔ Digital planning workflow

✔ Connected planning and reporting

✨ SAN ZEN – E-Detailing

SAN ZEN was implemented to support digital engagement between Prince Pharma's field representatives and healthcare professionals.

Through SAN ZEN's E-Detailing capabilities, representatives can incorporate digital content into their interactions with healthcare professionals, creating a more structured digital detailing experience within the field-force workflow.

Key Focus

✔ Digital detailing through SAN ZEN

✔ Digital doctor engagement

✔ Access to digital content during field interactions

✔ Structured digital engagement

✨ Customized Requirements for Prince Pharma

A key aspect of the implementation was the incorporation of requirements specific to Prince Pharma's field processes.

These requirements extended the implementation beyond the core modules and focused on validation, tracking, location awareness, and reporting flexibility.

✨ Sample & Input OTP Requirement

Prince Pharma required an OTP-based requirement for Sample & Input activities.

The OTP requirement introduces an additional validation step into the Sample & Input workflow, supporting the organization's requirement for greater control over these activities.

Key Focus

✔ OTP-based validation

✔ Additional process control

✔ Structured Sample & Input workflow

✨ Delegate Tracking

Delegate Tracking was implemented as a specific requirement for Prince Pharma.

This enables delegate-related activity to be tracked within the field-force workflow, bringing delegate activity into the organization's digital reporting environment.

Key Focus

✔ Delegate activity tracking

✔ Activity visibility

✔ Integrated field-force workflow

✨ Out-of-Range Notification During Geo-Tagging

Prince Pharma also required an additional control for location-based field reporting.

SANeForce implemented an out-of-range notification while geo-tagging. This brings attention to instances where the reported location falls outside the expected geographical range.

The notification adds another layer of awareness to geo-tagged field activity.

Key Focus

✔ Geo-tagging

✔ Out-of-range notification

✔ Location-based reporting awareness

✨ Channel Addition in DCR

Another Prince Pharma-specific requirement was the ability to add the channel in DCR after reporting a call.

This customization provides flexibility within the call-reporting workflow and allows channel information to be captured at the required stage.

Key Focus

✔ Channel-level reporting

✔ Flexible DCR workflow

✔ Organization-specific reporting

Before vs After Implementing SANeForce

The Impact: Bringing Greater Control to Field Operations

The Prince Pharma implementation goes beyond digitizing individual field activities. By bringing planning, call reporting, digital detailing, validation, tracking, and location-based controls into one connected workflow, SANeForce helps create a more structured approach to field execution.

⭐ Better-Connected Field Activities

With Tour Planning and DCR working together, field activities can move through a more connected journey from planning to reporting, helping create greater continuity across the field workflow.

⭐ More Controlled Sample & Input Processes

The OTP requirement for Sample & Input introduces an additional validation layer, supporting greater control over how these activities are carried out and recorded.

⭐ Greater Visibility Across Field Activities

Delegate Tracking brings delegate-related activity into the digital workflow, while geo-tagging notifications add greater awareness around location-based field reporting.

⭐ More Flexible Call Reporting

The ability to add the channel in DCR after reporting a call accommodates Prince Pharma's specific reporting process, giving the organization greater flexibility within its field reporting workflow.

⭐ Stronger Digital Engagement

With SAN ZEN – E-Detailing, digital content becomes part of the field representative's interaction with healthcare professionals, adding a dedicated digital engagement layer to the overall workflow.

⭐ A Workflow Aligned to Prince Pharma

Together, these implementations create a field-force environment that reflects Prince Pharma's specific operational requirements rather than relying solely on a standard configuration.

From planning and reporting to engagement, validation, tracking, and geo-location awareness, SANeForce brings these different aspects together within one connected digital ecosystem.

For Prince Pharma, the implementation represents a step toward a more structured and adaptable approach to managing its field operations as its digital transformation journey continues.

Frequently Asked Questions?

1. When did Prince Pharma begin its journey with SANeForce?

Prince Pharma began its journey with SANeForce on 29 June 2026.

2. Which SANeForce modules were implemented for Prince Pharma?

The implementation includes Daily Call Reporting (DCR), Tour Planning (TP), and SAN ZEN – E-Detailing.

3. What custom requirements were implemented for Prince Pharma?

The implementation includes Sample & Input OTP requirements, Delegate Tracking, out-of-range notifications during geo-tagging, and channel addition in DCR after reporting a call.

4. How does the Sample & Input OTP requirement support Prince Pharma?

The OTP requirement adds an additional validation step to the Sample & Input workflow, supporting greater control over these activities.

5. How does SANeForce support location and activity tracking?

Delegate Tracking enables delegate-related activities to be tracked, while out-of-range notifications during geo-tagging bring attention to location-related deviations.

6. What was customized in DCR for Prince Pharma?

Prince Pharma's DCR workflow was configured to allow the channel to be added after reporting a call, accommodating its specific reporting requirement.